FAQs

The Victorian Energy Upgrades (VEU) program is a government initiative aimed at reducing energy consumption across homes and businesses in Victoria. It provides rebates and incentives for energy-efficient upgrades, such as lighting, heating, hot water systems, appliances, and more. The goal is to lower energy bills, reduce carbon emissions, and create a more sustainable future.

Auzmate is a registered provider under the Victorian Energy Upgrades (VEU) program. We help Victorian residents and businesses access rebates for a wide range of energy-efficient upgrades, including lighting, heating, hot water systems, weather sealing, and more. We handle the installation process and take care of all the necessary paperwork for rebate claims, making the process seamless for our customers.

Auzmate offers various energy-efficient upgrades eligible for VEU rebates, including:

• Lighting upgrades (LED replacements)
• Hot water system upgrades (Electric Heat Pumps, Gas to Electric Heat Pumps)
• Heating and cooling upgrades (Air conditioning, heat pumps)
• Weather sealing (Door seals, fan seals, chimney seals)
• Showerhead upgrades (Water-saving showerheads)
• In-home display devices (Energy monitoring devices)

These upgrades help reduce energy consumption, save money on bills, and improve comfort.

For most eligible upgrades under the VEU program, Auzmate offers free installations or upgrades at a low out-of-pocket co-contribution. However, the amount you pay may vary depending on the type of upgrade, your existing system, and eligibility for rebates. For example, some commercial services may require a co-contribution, while residential upgrades can be free.

The savings you can achieve depend on the type of upgrade and the efficiency of your current system. For example:

• LED lighting upgrades can reduce energy consumption by up to 80%.
• Hot water system upgrades can cut energy costs by up to 50%.
• Heating and cooling upgrades can significantly lower your heating and cooling bills. Additionally, the VEU rebates make these upgrades more affordable, providing direct savings on your installation costs.

To qualify for the VEU program, you must:

• Be a resident or business owner in Victoria.
• Own a property that meets the eligibility criteria for energy-efficient upgrades (this varies by upgrade type).
• Meet specific requirements based on the type of upgrade you are seeking.

Auzmate will conduct an assessment of your property and provide guidance on your eligibility.

The process is simple:

1. Contact Auzmate: Reach out to us for a free consultation.
2. Property Assessment: We’ll assess your home or business to determine the most suitable upgrades.
3. Upgrade and Installation: Our team will install the approved upgrades at no cost (or at a low co-contribution).
4. Rebate Claim: We handle the paperwork and rebate claim process for you, ensuring you receive the full benefit.

The installation time depends on the type of upgrade and the size of the property. Typically, most upgrades, such as lighting or weather sealing, can be completed in a single day. More complex installations, like hot water system upgrades or air conditioning, may take longer, but we will provide an estimated timeframe during the consultation.

Auzmate uses only top-quality, trusted brands to ensure maximum performance and reliability. Some of the brands we work with include:

AIrcons

• Daikin
• Mitsubishi
• Panasonic
• Fujitsu
• Rinnai
• Midea
• Hisense
• Samsung

Heat Pump:

• Emerald Energy

• Ecognecia

• Neopower

• Eneft

• Midea

Yes! Auzmate provides commercial upgrades for businesses across Victoria, including energy-efficient lighting, hot water systems, air conditioning, and more. These upgrades help businesses reduce energy costs, improve sustainability, and lower carbon emissions.

After your upgrade, you may see significant savings in your energy bills, but there may be some ongoing maintenance costs, depending on the type of system you’ve installed. For example, air conditioning and hot water systems may need periodic servicing. However, Auzmate offers maintenance and support to ensure your systems remain efficient.

Many old electric or gas heating systems are eligible for upgrade under the VEU program. In many cases, you can upgrade to a more energy-efficient solution, such as an electric heat pump or Aircons, which will save you money on energy bills and contribute to a greener environment.

No problem! Auzmate offers free consultations and property assessments. Our experts will assess your home or business, evaluate your current systems, and recommend the best energy-efficient upgrades to suit your needs.

Eligibility for VEU rebates depends on factors such as your location, the type of upgrade, and your current system. Auzmate will guide you through the eligibility process during your consultation and ensure that you receive the maximum rebate available.

To get started with your VEU upgrade, simply contact Auzmate via phone, email, or our website. We’ll schedule a free consultation to discuss your needs and start the process of upgrading your home or business.

Yes! You can upgrade multiple systems under the VEU program. For example, you may choose to upgrade your IHD, weather sealing, hot water system, and heating/cooling systems all in one go. Auzmate will assess your property and recommend the most efficient combination of upgrades to help you save on energy costs.

The VEU program promotes energy-efficient solutions that reduce energy consumption and carbon emissions. By upgrading to energy-efficient systems, you are contributing to a greener and more sustainable environment. These upgrades help lower the demand for fossil fuels and reduce greenhouse gases that contribute to climate change.

The VEU program promotes energy-efficient solutions that reduce energy consumption and carbon emissions. By upgrading to energy-efficient systems, you are contributing to a greener and more sustainable environment. These upgrades help lower the demand for fossil fuels and reduce greenhouse gases that contribute to climate change.

To track your energy savings, Auzmate offers in-home display devices and energy monitoring tools that provide real-time data on energy usage. These devices help you monitor your consumption, track savings, and adjust your habits to maximize energy efficiency.

Yes, in most cases, you need to be the property owner to be eligible for VEU rebates. However, tenants can also qualify if the property owner provides consent for the upgrades. Please reach out to Auzmate if you're a tenant, and we can guide you through the process.

The VEU program doesn't have a hard limit on the number of upgrades you can get. However, eligibility for each type of upgrade will depend on your current systems, the type of property, and your energy needs. Auzmate will work with you to determine which upgrades make the most sense based on your property and budget.

Yes, you can upgrade your old heating system to a more energy-efficient heating solution, such as electric heat pumps or reverse cycle air conditioning. These upgrades will reduce your energy consumption and costs while improving heating performance in your home or business.

The lifespan of your energy-efficient systems will vary depending on the type of system you install. Generally, heat pumps, air conditioning units, and hot water systems have long lifespans, typically ranging from 10 to 15 years. Proper maintenance will help extend the life of your systems.

While the installation costs are covered by the VEU program, ongoing maintenance for your upgraded systems may require an additional cost. Auzmate offers maintenance packages for systems like air conditioning, heating, and hot water systems. Regular maintenance will ensure your systems continue to operate efficiently, saving you money in the long run.

Yes, the VEU program is just one of the incentives available. There may be other local government or utility company rebates that apply to your situation. Auzmate will help you explore all available incentives to ensure you receive the maximum possible savings.

Auzmate's team of experts will guide you through the process, helping you choose the best energy-efficient solutions for your home or business. We focus on maximizing the savings available through the VEU program, ensuring that you receive the highest possible rebates while upgrading to reliable, long-lasting systems.

You can apply for VEU rebates each time you complete a new upgrade. For example, if you upgrade your lighting this year, you can apply again next year for an air conditioning or hot water system upgrade. However, there are specific guidelines for eligibility based on the age and condition of your existing systems.

In many cases, yes! While VEU rebates can often be combined with other state or federal incentives, eligibility depends on the specific program and upgrade type. Auzmate will assist you in navigating these programs to ensure you take full advantage of all available savings.

Once you schedule a free consultation, the actual installation of your VEU upgrades can typically be completed within 1-2 weeks (depending on the type of upgrade and availability of the systems). Auzmate will work with you to schedule a time that is convenient for you and ensure minimal disruption to your daily operations or lifestyle.

While VEU rebates currently focus on upgrades related to lighting, heating, hot water systems, and weather sealing, appliances like fridges or washing machines may not be eligible. However, if you're considering replacing older appliances, we can advise you on the potential savings from upgrading to energy-efficient models.

No worries! Auzmate offers a free consultation where our energy experts will assess your home or business and recommend the best upgrades based on your current systems, energy usage, and needs. We’ll ensure that you receive the most suitable solutions for maximizing energy savings.

No, there are no hidden fees or charges for the VEU upgrades. Auzmate will explain all costs upfront, and you will only be required to pay what is stated for the upgrade. Any applicable rebates will be applied directly, and we handle all the paperwork for you.

Yes! Auzmate provides free, no-obligation quotes. After a site assessment, we’ll provide you with a detailed quote outlining the costs of the upgrade, available rebates, and the expected energy savings. This ensures transparency so you can make an informed decision before moving forward.